Lifetime Maintenance and Repair
We offer lifetime maintenance and repair services for Gold & Diamonds, subject to the condition of the damage. Charges may apply for repairs involving Diamond, Precious Stone & Gold if added will be chargeable.
Exchange Policy
Unused ornaments can be exchanged without losing making charge within 7 days of purchase. No cash refund is admissible. Custom made ornaments cannot be exchanged, and damage due to mishandling can only be repaired.
Gold Buyback Policy
Cash for Mubarack Jewellery gold will be based on the showroom’s prevailing policies.
Stone Weight
The weight of stones may vary slightly. The stone weight indicated on the bill will be deemed accurate; please retain the original bill.
Service and Exchange Requirements
To avail service, buyback, or exchange of diamond ornaments, customers must submit the original bill and IGI card. All diamond ornaments are certified by the International Gemological Institute (IGI).
Identification Requirements
Customers must provide valid identification for selling gold/diamond ornaments, including one of the following:
a) Electoral ID
b) Aadhaar Card
c) Driving License
d) Passport
e) PAN Card
Note: PAN Card is mandatory for transactions exceeding Rs. 2 lakhs.
Payment Methods
Transactions exceeding Rs. 2 lakhs will only be accepted via cheque or bank transfer.(in case of cheque, item delivery subject to cheque clearance)
Payments in excess of Rs. 10000 in case of buyback, shall be by way of account payee cheque only.
Care for Ornaments
Customers are advised to take necessary care to avoid damage to their precious ornaments.
Modification of Terms
Management reserves the right to modify these terms and conditions without prior notice.
Jurisdiction
All disputes are subject to the jurisdiction of the courts at Calicut.